What the platform guarantees, and what it does not
This page describes the mechanisms in place, without dressing them up. If something here looks insufficient to you, write to us: it is more useful to say so now than to find out when something goes wrong.
Identity verification
No unverified account can post a trip or a parcel request. Each user sends an ID document and a selfie to Didit, our verification provider, which checks that the document is valid and matches the face. Yadony does not receive these images: only the verification result and the verified name, which is the one shown to the other party. By default, a traveller only accepts verified senders.
Payment held until delivery
By card, your payment is authorised when you send your request and charged when the traveller accepts it. The money then stays on the platform: the traveller only receives it after delivery is confirmed with the recipient's code. If the traveller declines, or the shipment is cancelled before handover, you get a full refund, fee included. If you choose to pay in cash, the money changes hands directly: this hold does not apply, and only the scan history remains.
Capped refunds
In case of proven loss or damage, Yadony may refund the shipment, up to a cap and under the conditions shown in the app when you post it. Beyond that, a parcel carried by an individual is no longer the right channel, and a professional carrier is a better fit. The fee does not include any parcel insurance.
Scans, a code, and the proof that comes with them
Handover, optional transit, arrival, delivery. The handover scan and the code-based delivery are required; transit is optional. Each step records the time and location, with a photo at handover and at delivery. This history is not decorative: it is the evidence a dispute is decided on. The sender and recipient can see it at all times, and it cannot be altered afterwards.
Dispute procedure
A dispute is opened from the app, within 15 days of the planned date, as soon as a step does not go as planned. The payout to the traveller is suspended during the review. We examine the scan history, the time-stamped photos and the in-app messages, then rule within 72 business hours: refund to the sender, payout to the traveller, or a split. The decision is reasoned and shared with both parties.
Your data
ID documents and selfies are processed by Didit, our verification provider, which hosts its data in the European Union. Yadony keeps no copy of them. The other party to a shipment sees your first name, your profile photo, your verification status and the details of the parcel concerned, nothing more. Shipment data is kept as long as needed to handle any dispute, then archived. The details are in the privacy policy.
What we do not guarantee
We do not carry parcels: the parcel stays in a traveller's luggage, subject to the ups and downs of their flight and airline. A flight delay, a strike or a customs check are outside our control. We do not search parcels for you: the traveller checks the contents at handover, and the sender is accountable for their declaration. We are not an insurer either: the fee includes no parcel insurance, and any refund remains capped. What we do guarantee is narrower and easier to verify: paid by card, the money is not released to the traveller until delivery is confirmed, and a dispute is decided on time-stamped evidence. Finally, a shipment arranged outside the app gives no recourse: without scans and without a payment through the platform, there is no record and no leverage.
Install Yadony before your next trip
Whether you are flying home or sending a parcel there, it all starts in the app.
